Reference

ibosport Privacy Policy For Your Account

Our Privacy Policy explains how ibosport handles the details you provide when opening an account, signing in from a mobile browser, or checking DANA and QRIS status.

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CONTACT ROUTES

Reach Support About Privacy Questions

A clear contact route helps you ask about your Privacy Policy rights without explaining the same issue repeatedly. Include your account phone number, the relevant date and whether your question concerns login, a wallet receipt or a data request. We use those details to locate the right record while limiting unnecessary disclosure.

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Account privacy request

Use the contact route shown in your ibosport account area to ask for a copy, correction or removal of personal data. We may first confirm account ownership before acting.

Wallet record query

For DANA, OVO, GoPay or QRIS questions, attach the payment reference or receipt visible to you. We check the linked account record without asking for your wallet password.

Login and device concern

If a sign-in alert or unfamiliar device appears, contact support through the displayed account route and state when it happened. We can focus the enquiry on access logs and security checks.

DATA PRACTICES

Browse How We Handle Account Details

Privacy work is tied to practical account events: registration, phone verification, wallet status checks and requests sent to support.

Data handling

We collect details you submit during account creation and information generated by sign-in, device use and support contact. Each category is used for a stated account, security or service purpose.

Cookies on mobile

Cookies can retain a session and help identify technical errors when you move from login to the lobby on a mobile browser. Your browser settings provide controls for storing or clearing them.

Account security

Phone verification and sign-in checks help connect access to the correct account. We do not ask you to send a DANA, OVO or GoPay wallet password when checking a payment record.

Record retention

We keep account, payment-status and support records only for the period needed for the stated service, security, dispute or legal purpose. The applicable period can depend on local law.

Changing your details

Ask us to correct inaccurate account information by using the account contact route. Include the field that needs changing and enough account detail for us to verify the request.

Who receives requests

Our support route is the first place for Privacy Policy questions. If a request involves a payment status, we may coordinate with the relevant rail while sharing only the record needed to answer.

Find Privacy Policy Answers Before Joining

These Privacy Policy answers address the account and wallet questions we expect you to ask before opening access. They cover what we collect, how you can reach us, what happens on your device and how requests are checked. If your situation is not listed, use the account contact route with the relevant reference.

It covers account details, phone verification, sign-in and device records, cookies, support messages, and payment-status data connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account use.

No. When we investigate a wallet status or receipt, we use the account and transaction reference available to us. You should never send your DANA, OVO or GoPay password through support.

Use the contact route shown in your account area and ask for an access copy under the Privacy Policy. Include your account phone number so we can confirm ownership before responding.

Yes. Send a correction request through the account contact route, identify the inaccurate field and provide the updated detail. We may request account verification before changing the record.

Cookies can keep your session active and help us identify page or login faults on a mobile browser. You can manage or clear them through your browser settings, which may affect access.

We retain records for the service, security, dispute or legal purpose they support, then remove or anonymise them when no longer needed. The period depends on the record and local law.

You can ask about removal through the account contact route. We first verify the request and explain which records can be removed, retained or restricted because another legal or security need applies.

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